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Returns & Exchanges

Coronavirus Service update

Is it still safe to order from Lila & Tiny during Covid-19?

Following government guidelines, we will continue business as usual. For further information about our products and services check out our socials, we will be more than happy to help. 

1. Aftercare

What should I expect after my first order?

After placing your order, you should receive your goods in good order. We hope you have a smile once you open your parcel. If you’re not completely satisfied there are a few ways we can help. You can access frequently asked questions about our products and services.

2. Return

Can I return my order?

If you’ve had a change of mind, or need to return an item, you can benefit from our 30 day returns guarantee from the date of delivery.

Simply wrap your order, and send it back to our returns address. In-line with our returns policy, please ensure your item(s) is:

  • Unused
  • Unopened
  • In all original packaging 
  • resealable condition
  • With proof of purchase
  • You’ll also need to return any FREE merchandise (Promotions) that came with the product.
Are the shipping costs refundable?

Please note the costs associated with return shipping costs are non-refundable.

All refunds will be processed by the original payment method used. If you paid by debit/credit card, it can take up to 7 working days to process and appear back in your account. If you used PayPal, refunds take up to 30 days.

3. Exchanges

Can I exchange my items?

To simply exchange an item, please contact us at customercare@lilaandtiny.com with your proof of purchase.

Exchanges are dependant on current stock levels. If we are unable to offer an exchange, we can process a refund via the original payment method used.

If you paid via debit/credit card refunds can take up to 7 working days to appear back in your account. Payments made through Paypal can take up to 30 days.

4. Faulty items

I received a faulty item what do I do?

If you are not happy with your order, we would recommend checking our support page to see if we can resolve your issue saving you the trouble of returning your item.

If you need to return a faulty item, please email us at customercare@lilaandtiny.com including your order number and name. We will be happy to process this in accordance with our returns policy.

The above does not affect your statutory rights.

5. Repairs

Can you repair my item?

If something is wrong with your product, we may be able to have this repaired or resent to you, depending on the product please email us at customercare@lilaandtiny.com  

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