FAQs
1. The Basics
What should I expect after my first order?
After placing your order, you should receive your goods in good order. We hope you have a smile once you open your parcel.
How can I cancel or amend my order?
We ask for a minimum of 24 hours notice to make any changes to your order. Once orders have been dispatched we cannot amend orders until you receive the goods.
Do you accept refunds?
Yes, we offer refunds and exchanges within our 30 days guarantee. Please note the costs associated with return shipping costs are non-refundable.
I have a question about my order, how do i get in touch?
Thank you for getting in touch, if you have any queries feel free to email us at [email protected]
My items have not arrived yet?
Please check the address details and information regarding your order is correct, you can find this on your online receipt. Please check whether you have received a card from the postal service/courier. We will check with your local sorting office, if it’s still missing we will do our best to help.
3. Payment
What payment methods do you accept?
We accept Visa/MasterCard/American Express cards online, We do not accept cash or cheque payments.
How do I redeem my voucher?
You can use a voucher at the checkout page of your order, terms and conditions apply.
When do you charge my card?
We use a secure payment platform to collect payment. When you place your order online, your order amount is captured and authorised. We charge your card within 7 days from placing your order.
Do I receive a receipt?
We offer paperless billing to do our part for the environment, your invoice bill and order confirmation is sent to the email address you registered with us.
Is there a minimum charge for free delivery?
Yes, spend over £65 to qualify for free delivery. A delivery charge of £3.99 applies for orders under £65.
How are my card details transmitted and stored?
Your card details are not stored on our servers, we utilise Stripe for processing payments and all your sensitive information is encrypted using SSL. For more information please visit Stripe.
